Terms & Conditions

Last Updated: April 22, 2026

These Terms & Conditions (“Terms”) govern (i) use of the Lakefront Luxury website located at https://lakefront.luxury/ (the “Site”), and (ii) reservations, stays, and related services for vacation rentals offered through the Site and/or managed by Lakefront Luxury.

Company / Manager: Kauffman Capital LLC, doing business as Lakefront Luxury (“Lakefront Luxury,” “we,” “us,” or “Manager”).
Contact: (540) 730‑2398 · [email protected]

By accessing the Site, submitting an inquiry, requesting a booking, or completing a reservation (including by clicking “I agree,” “Book,” or similar), you (“Guest,” “you”) agree to be bound by these Terms. If you do not agree, do not use the Site or book a reservation.

Important: Section 24 contains a binding arbitration clause, a class action waiver, and a jury trial waiver that affect how disputes between you and Lakefront Luxury are resolved. Please read it carefully. You may opt out of arbitration within 30 days of your first Reservation as described in that section.

1) Definitions

“Rental Property” means the vacation rental home identified in your booking confirmation and/or listing.
“Reservation” means the booking for a specific Rental Property for specified dates.
“Occupants” means all people on or at the Rental Property during the Reservation, including minors and any visitors or invitees.
“House Rules” means all rules and policies applicable to the Rental Property provided in the listing, booking confirmation, pre‑arrival messages, digital guidebook, posted signage, check‑in instructions, and/or otherwise communicated to you before or during the stay.
“Owner” means the legal owner of the Rental Property, for which Lakefront Luxury acts as co‑host or property manager.
“Site Content” means all text, graphics, photographs, logos, listings, descriptions, software, and other materials made available on the Site.

2) Site Use; Acceptable Use

You agree not to:

use the Site for any unlawful purpose;
attempt to access non‑public areas of the Site, our systems, or our technical providers’ systems, or interfere with Site operations;
scrape, crawl, copy, mirror, or commercially exploit Site Content (including listing text, photography, pricing, and availability) without our prior written permission;
use any automated means (including bots, scrapers, or AI agents) to extract, index, or reproduce Site Content, or use Site Content to train, fine‑tune, or evaluate any machine‑learning or generative‑AI system, in each case without our prior written permission;
submit false, misleading, or fraudulent information, or impersonate another person or entity;
attempt to contact the Owner of a Rental Property, or any guest, in order to book, solicit, advertise, or transact outside of the Site or the platform on which the Reservation was made; or
interfere with, disrupt, or circumvent the security, availability, or integrity of the Site.

We may suspend or block access to the Site, cancel a Reservation, and/or refuse service at any time for any reason, including suspected misuse, fraud, or violation of these Terms.

3) Site Content; Intellectual Property

The Site and all Site Content are owned by or licensed to Lakefront Luxury and are protected by U.S. and international copyright, trademark, and other intellectual‑property laws. Except for the limited, personal, non‑commercial right to view the Site and use it to make a bona‑fide inquiry or Reservation, no other rights are granted to you. “Lakefront Luxury” and the Lakefront Luxury logo are trademarks of Kauffman Capital LLC. Other names and marks are the property of their respective owners.

4) User Submissions; Reviews

You may have the opportunity to submit reviews, photographs, comments, suggestions, or other content relating to your stay or the Site (“Submissions”). You represent that each Submission is your own original content and does not violate the rights of any third party. You grant Lakefront Luxury and the Owner a worldwide, perpetual, irrevocable, royalty‑free, transferable, sublicensable license to use, reproduce, display, distribute, modify, and create derivative works of your Submissions for any lawful purpose, including marketing the Site, the Rental Property, and our services. We are not obligated to use, publish, or preserve any Submission, and we may remove or refuse Submissions that we believe violate these Terms, applicable law, or our content standards. We do not endorse or guarantee the accuracy of guest reviews.

5) Reservation Formation; No Manager Signature Required

A Reservation is formed when we confirm your booking (or when the booking is confirmed through our booking system or a channel partner). Manager is not required to sign any agreement for it to be binding.

These Terms apply to all Reservations made directly through the Site. If you book through a third‑party channel (e.g., Airbnb, VRBO, Booking.com), that channel’s payment and cancellation terms may also apply; however, conduct, occupancy, damage responsibility, and the liability‑allocation provisions in these Terms (and any renter agreement you sign) remain enforceable to the maximum extent permitted by law.

6) Pricing, Availability, and Errors

Rates, fees, taxes, and availability are subject to change until a Reservation is confirmed. We use reasonable efforts to display accurate information on the Site, but the Site may contain errors, including pricing errors, availability errors, and inaccurate or incomplete descriptions. We do not guarantee the accuracy of information on the Site and reserve the right to correct errors and to cancel or refuse any Reservation arising from a material error, in which case your sole remedy will be a full refund of amounts paid for the affected Reservation.

7) Third‑Party Channels, Services, and Links

Reservations booked through a third‑party channel are also subject to that channel’s terms. The Site may link to or integrate third‑party websites, tools, and services (for example, messaging, payment, insurance, rideshare, guest‑verification, or travel content). Those third parties are independent, and their terms and privacy practices govern your use of their services. We are not responsible for third‑party content, products, or services.

8) Eligibility; Responsible Renter; Identity Verification

You represent that:

you are at least twenty‑five (25) years old (or older if required by a specific listing, local ordinance, HOA rule, or applicable law);
you are the responsible renter and will personally occupy the Rental Property during the Reservation;
you will provide accurate contact and identity information, and complete any verification steps we require, which may include government‑ID verification, selfie match, and/or a background or watchlist screen performed by a third‑party provider.

Third‑party bookings (booking on behalf of another person) are prohibited unless we approve in writing. We may decline or cancel any Reservation if verification cannot be completed or the results do not satisfy our requirements.

9) House Rules, Listing Disclosures, and Community/Neighborhood Rules

You and all Occupants must comply with:

these Terms;
the House Rules and listing disclosures for the Rental Property; and
all applicable laws, ordinances, HOA/POA/neighborhood/community rules, including (without limitation) short‑term‑rental regulations, noise and nuisance ordinances, parking restrictions, burn bans, fireworks restrictions, and lake/boating safety rules.

Any fines, penalties, assessments, towing charges, or other costs arising from violations during the stay are the responsibility of Guest and may be charged to the payment method on file.

10) Good Neighbor Policy; Quiet Hours; Nuisance

Guest and Occupants must behave respectfully and avoid disturbing neighbors. Quiet Hours are 10:00 PM to 8:00 AM unless the House Rules or applicable community rules impose stricter quiet hours (in which case the stricter rule applies). Excessive noise, disorderly conduct, or nuisance behavior is a material breach.

11) Occupancy Limits; Visitors; Accuracy of Guest Count

You must not exceed the maximum occupancy stated in the listing and/or booking confirmation. Occupancy limits apply to all persons on the property at any time, including visitors. You agree the guest count and composition you provide will be accurate, and you will promptly notify us of changes. Exceeding occupancy limits or misrepresenting guest count is a material breach. We may require immediate reduction of occupancy to comply. If you fail to comply promptly, we may terminate the Reservation as described below.

12) No Parties or Events; No Commercial Use

Parties, events, receptions, and gatherings are prohibited unless expressly approved by Manager in writing. No commercial activity (including commercial filming or photography) is permitted without written consent.

13) Pets; Smoking/Vaping; Illegal Activity

Pets are permitted only if expressly approved in writing and only in compliance with House Rules. Unauthorized pets are a material breach.
Smoking/Vaping is prohibited inside the Rental Property and may be prohibited anywhere on the premises as stated in House Rules. Smoke remediation and odor removal fees may apply.
Illegal activity is strictly prohibited. You are responsible for illegal or unauthorized use of internet service at the Rental Property, including copyright violations.

14) Property Condition; Damage; Excessive Cleaning

You are responsible for the condition of the Rental Property and its contents and agree to leave it in substantially the same condition as received (ordinary wear and tear excepted).

You are responsible for:

damage, missing items, stains, smoke odors, pet‑related damage, and any misuse of amenities or equipment; and
excessive cleaning required due to conditions beyond normal turnover cleaning.

“Excessive cleaning” may include, without limitation: excessive trash, unbagged trash, food spills, grease, stained linens or towels, bodily fluids, smoking residue or odor, pet hair (including unauthorized pets), glitter or confetti, rearranged furniture requiring labor to restore, or extraordinary mess requiring additional labor, specialty cleaning, remediation, or additional vendor callouts.

Manager is not obligated to use the least expensive means of restoration, repair, or replacement.

15) Damage Protection; Security Deposit

Every Reservation is covered by either (a) a non‑refundable damage waiver at the per‑night rate disclosed during verification, or (b) a refundable security deposit of $3,000 held against the payment method on file, at your election. The damage waiver is not insurance, is offered by Manager, and is limited as described at the point of sale. The security deposit (if elected) will be released after checkout, subject to deductions for amounts owed under these Terms.

16) Authorization to Charge Card on File (Incidental Charges)

To the maximum extent permitted by law and payment‑processor rules, you authorize Manager to charge the payment method on file for any amounts owed under these Terms, the House Rules, and/or your Reservation, including (without limitation):

damage, theft, missing items, or repairs (actual cost of repair/replacement and labor);
excessive cleaning fees up to $500 or the actual cost of cleaning services if greater;
unauthorized pet fees/violations up to $1,000, plus actual damage/cleaning/remediation;
fines or assessments from governmental agencies, utilities, or HOAs/POAs/community associations arising from your stay;
service‑call fees (including lockouts, hot tub or pool servicing due to misuse, septic/plumbing misuse, trash removal beyond normal service);
late check‑out/holdover charges up to one night’s rental (or the maximum allowed by applicable law and your Reservation terms);
any other amounts disclosed in the Reservation confirmation, House Rules, or verification workflow; and
collection costs, including reasonable attorneys’ fees, if amounts remain unpaid.

This authorization applies whether charges are assessed during the stay or discovered after checkout (for example, during cleaning or inspection). You agree to maintain a valid payment method throughout the Reservation and for a reasonable period after checkout to resolve incidentals.

Dispute process. If you believe an incidental charge is incorrect, contact us promptly at [email protected] with details so we can review documentation (photos, invoices, vendor statements, etc.). Nothing in this section limits your rights under applicable law.

17) Early Check‑In; Late Check‑Out

Early check‑in and late check‑out are allowed only with prior written approval and may require an additional fee. If you do not vacate by the stated checkout time, you authorize Manager to charge late‑departure/holdover fees as described above, and we may remove Occupants and personal property as permitted by law.

18) Right of Entry; Maintenance; Emergencies

Manager and its representatives may enter the Rental Property as reasonably necessary to perform maintenance or repairs, address problems, conduct inspections, respond to complaints, or prevent damage. In emergencies, or if immediate action is required, entry may occur without prior notice.

19) Security Devices; Tampering Prohibited

The Rental Property may include exterior security cameras and/or non‑recording noise‑monitoring devices as disclosed in the listing or House Rules. You agree not to tamper with, disable, cover, unplug, or otherwise interfere with any safety, monitoring, or security device (including smoke or CO alarms, water sensors, door locks, and thermostats). Tampering is a material breach and may result in termination and additional charges.

20) Amenities, Utilities, and “As‑Is” Conditions; No Refunds for Outages

The Rental Property is provided “as‑is.” We make reasonable efforts to maintain major systems; however, no refunds will be provided due to temporary inoperability of appliances or amenities (including hot tubs, docks, internet, grills, or game equipment), utility interruptions, weather or lake conditions, road conditions, nearby construction, wildlife or pests, or other events outside our control, except as required by law. You are strongly encouraged to obtain travel insurance.

21) Cancellation; No‑Shows; Early Departure; Force Majeure

Cancellation terms are as stated in your booking confirmation and any policies presented at checkout. No full or partial refunds will be provided for no‑shows or early departure except as required by applicable law or the applicable cancellation policy. We are not liable for failure to make the Rental Property available if it becomes partially or wholly unusable for reasons outside our control (for example, severe weather, natural disaster, evacuation order, pandemic or public‑health order, mechanical failure, act of government, or utility outage). Remedies, if any, will be limited to those required by law or expressly stated in your booking confirmation or policy.

22) Assumption of Risk; Release; Disclaimer of Warranties; Limitation of Liability

Assumption of Risk. Staying at a lakefront and/or outdoor property involves inherent risks, including slips and falls, drowning, wildlife and insects, weather‑related risks, equipment malfunction, fire and grill risks, and water‑related activities. You voluntarily assume all risks for yourself and all Occupants and are solely responsible for supervising minors.

Release. To the maximum extent permitted by law, you release and agree to hold harmless Manager and Owner from claims arising out of your stay, except to the extent caused by gross negligence or willful misconduct where such limitation is required by law.

Disclaimer of Warranties. To the maximum extent permitted by law, Manager and Owner disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non‑infringement, quiet enjoyment, habitability, and warranties regarding the adequacy of directions or warnings provided. The Site and the Rental Property are provided “as is” and “as available.” We do not warrant that the Site will be secure, uninterrupted, or error‑free.

Limitation of Liability. To the maximum extent permitted by law, in no event shall Manager or Owner (or their affiliates, officers, directors, members, employees, agents, or contractors) be liable for any indirect, incidental, consequential, special, or exemplary damages, or for personal or bodily injury, illness, emotional distress, or property damage arising out of or in connection with the stay, the use of the Rental Property, or the use of the Site, even if advised of the possibility of such damages. If, notwithstanding the foregoing, Manager or Owner is found liable, their aggregate liability to you for all claims arising out of or relating to the Reservation or the Site shall not exceed the total amounts you paid to Manager for the Reservation giving rise to the claim (or, if the claim relates solely to Site use and not a Reservation, one hundred U.S. dollars ($100)). Some jurisdictions limit liability waivers; where prohibited, the limitation applies to the maximum extent permitted. This limitation reflects the allocation of risk between the parties and is a fundamental element of the basis of the bargain.

23) Indemnification

You agree to defend, indemnify, and hold harmless Manager and Owner (and their affiliates, officers, directors, members, employees, agents, and representatives) from and against any claims, causes of action, damages, liabilities, losses, fines, costs, and expenses (including reasonable attorneys’ and accounting fees) arising from or related to:

your or any Occupant’s acts or omissions;
your or any Occupant’s breach of these Terms, the House Rules, or applicable law; or
your or any Occupant’s use of the Rental Property, amenities, or the Site,

except to the extent caused by Manager’s or Owner’s gross negligence or willful misconduct where such limitation is required by law.

24) Dispute Resolution; Arbitration; Class Action and Jury Trial Waiver

Informal resolution first. Before filing a claim, you agree to try in good faith to resolve any dispute informally by contacting us at [email protected] with a description of the dispute and your requested resolution. You agree to give us at least thirty (30) days to respond before commencing formal proceedings.

Binding arbitration. Except as otherwise required by law, any dispute arising out of or relating to these Terms, the Reservation, the Site, or the stay will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, in the county where the Rental Property is located (or, for Site‑only disputes, in the Commonwealth of Virginia) unless AAA rules require otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an eligible claim in small‑claims court, or seek injunctive or equitable relief for intellectual‑property misuse, unauthorized Site access, or breach of confidentiality.

Class Action Waiver. You and we agree that disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Jury Trial Waiver. If a claim proceeds in court instead of arbitration, each party waives any right to a jury trial to the maximum extent permitted by law.

Opt‑out. You may opt out of this arbitration provision by sending written notice to [email protected] within thirty (30) days of your first Reservation. An opt‑out does not affect any other provision of these Terms.

25) Governing Law; Venue (If Arbitration Does Not Apply)

These Terms are governed by the laws of the state where the Rental Property is located, without regard to conflicts‑of‑law principles; for disputes not tied to a specific Rental Property, the laws of the Commonwealth of Virginia govern. If arbitration does not apply, venue lies exclusively in the county or independent city where the Rental Property is located (or, for Site‑only disputes, in Louisa County, Virginia), unless otherwise required by law.

26) Claim Time Limit

To the maximum extent permitted by law, any claim arising out of or relating to the stay, the Site, or these Terms must be brought within one (1) year after the claim arises, or it is forever barred.

27) Termination; Removal for Breach

Any material breach of these Terms or the House Rules may result in immediate termination of the Reservation. Upon termination, you and all Occupants must vacate immediately. To the maximum extent permitted by law and applicable policies, you will not be entitled to a refund and remain responsible for all amounts owed.

28) Electronic Communications; SMS/Text Messaging; Signatures

You consent to receive communications from us electronically, including by email and SMS/text message, in connection with your inquiry, Reservation, and stay. Message and data rates may apply. You may opt out of marketing texts by replying STOP; transactional messages related to an active Reservation (such as check‑in instructions and emergency notices) may continue. Electronic acknowledgments, consents, and signatures (including clicks on “I agree,” “Book,” or similar) are legally binding to the maximum extent permitted by law.

29) Copyright Complaints (DMCA)

We respect the intellectual property of others. If you believe content on the Site infringes your copyright, please send a written notice to [email protected] including: (i) your electronic or physical signature; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and its location on the Site; (iv) your contact information; (v) a statement that you have a good‑faith belief the use is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner. We may remove or disable access to allegedly infringing material and may terminate access for repeat infringers.

30) Assignment; No Waiver; Severability; Entire Agreement

Manager may assign these Terms, in whole or in part, without your consent, including in connection with a sale of all or substantially all of its assets. You may not assign these Terms without Manager’s prior written consent; any attempted assignment without consent is void. Failure to enforce any provision is not a waiver of future enforcement. If any provision is held unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions remain in full effect. These Terms, together with your booking confirmation, House Rules, our Privacy Policy, and any addenda you sign, constitute the entire agreement regarding your stay and supersede all prior understandings on the same subject.

31) Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of booking generally governs that Reservation, unless a change is required by law or is mutually agreed. Material changes will be posted on the Site with an updated “Last Updated” date.

32) Contact

Questions about these Terms should be sent to [email protected] or by phone at (540) 730‑2398.